Ticketing & Refund policies
We get that sometimes plans change. But we’re also a tiny indie company—which means we’re relying on every ticket sale to keep our conference going and ourselves fed. We’ve developed this policy to be as fair as possible to all parties. If you have any questions, just email us.
Refunds & ticket transfers
If you bought a ticket to Throughline and can no longer attend:
We’re bummed you can’t make it! First up: remember that you’ll still get access to all the recordings, even if you can’t join live. Still want to cancel? Here are your options:
Option 1: Transfer your registration to another person for free anytime until January 26, 2026. To transfer your registration, just email us at hello@activevoicehq.com by 11:59pm ET on January 26 with the following information:
Name and email of the original registrant
Name and email of the original purchaser, if different
Name and email of the person to transfer the registration to
Option 2: Cancel your registration by December 31, 2025, and receive a 50% refund. We’ll send this refund back to your original payment method. No refunds will be given for cancellations received after 12:00am ET on January 1, 2026.
additional refund policies
Event cancellation: In the unlikely event that we cancel Throughline, your ticket will be fully refunded to the original payment method.
Date changes: If we change the dates of the event, you will be given the option of keeping your ticket for the new dates, or receiving a full refund.
Schedule changes: We commit to keeping our core talk schedule between 11am - 4pm ET. However, given the logistics of coordinating many speakers and timezones, it may be necessary for us to modify the conference program, including the speaker lineup, talk start and end times, and break times. We are unable to offer refunds in the event of these adjustments.
Price adjustments: We may occasionally offer special pricing via discount codes or sales. Unfortunately, if you already purchased your ticket at a higher rate, we are unable to offer a price adjustment.